Customer service contact information

To discuss your requirements, queries relating to a new or existing order, seasonal availability of certain flowers, or return of goods, please contact Sarah Vey by telephone on 07971 705607 between 9am and 5pm Monday to Friday, or by email to

Products and pricing

All our products are custom or bespoke designs and pricing is confirmed by a written quotation. Please note that payment must be received in full prior to an event.


Please allow a minimum of 72 hours for delivery within the London area. For all other areas please telephone to discuss delivery times and costs.

Cancellation policy

Cancellation of an order must be made at least ten days prior to delivery in order for payment to be refunded.

Return/refund policy

Any problems with your flowers must be reported as soon as possible and always within 24 hours of receipt if a return/refund is required.

Privacy policy

To process an order, we will require your name and address and payment details. This information will not be shared with any third party.


You may contact Saray Vey by email at or telephone on 07971 705607.